How do requests get in?

Through a webhook. Point your support form or helpdesk at its URL.

Does it remember earlier tickets?

Yes, when the workflow is assigned to an organisation: the agent's memory of each customer is shared across the team.

Can I check replies before they go?

Add a Human Approval step before the email if you want to review each reply.

AI customer support email replies with memory

Template: AI Customer Support Email Replies with Memory

A support request arrives through a webhook, an AI agent reads it with the customer's history in mind, and an email reply goes back. The agent's memory is shared across your organisation, so it remembers each customer across tickets.

3 steps
free plan

Free to use. Sign in to add it to your canvas.

Webhook Trigger

Trigger workflows via HTTP requests

Method: POST

AI Agent

GPT-4O-MINIOrg

Specialists

Send emails

Subject: Re: your request

Click a step to see its settings, or drag it to move it

Who it's for

Small support teams answering the same customers again and again by email.

How it works

The flow you get, exactly as it lands on your canvas.

WebhookTrigger
AI Agent
Conversational AI agent with built-in long-term memory across sessions.
Send Email
Send emails via your authenticated Gmail account or Resend

Questions

How do requests get in?: Through a webhook. Point your support form or helpdesk at its URL.
Does it remember earlier tickets?: Yes, when the workflow is assigned to an organisation: the agent's memory of each customer is shared across the team.
Can I check replies before they go?: Add a Human Approval step before the email if you want to review each reply.

More templates

Browse all templates

BusinessAI Content Calendar: Google Sheets to X, LinkedIn & Facebook, Approved on WhatsAppPlan your posts in a Google Sheet and let it run while you are away. Every hour it checks the calendar: posts due in the next day are written for X, LinkedIn and Facebook in your brand voice (from a brand-guide Doc), and image posts are designed on your own pre-designed background, following a reference image from Google Drive. Each draft comes to your WhatsApp; reply "approve 12" and it posts at its time, or "post 12 now", "skip 12", "redo 12: shorter". Links to the live posts are written back to the sheet. Nothing is posted without your approval.

BusinessAI Expense Tracker on WhatsApp + Google Sheets (No Code)Track every business expense from WhatsApp. Send a photo or PDF of a receipt, or type or say "paid 1,500 for lunch on M-Pesa", and AI logs the date, vendor, category, amount and how you paid in a Google Sheet. Receipt photos are saved to Google Drive and linked in the sheet. Every reply shows what you have spent this month, the same receipt sent twice is caught, you are warned when you pass your budget, you can ask "how much on fuel this month?", and on the 1st you get last month's report.

BusinessExpense Approval Workflow: WhatsApp Receipts to Google SheetsSend a photo or PDF of a receipt on WhatsApp. AI reads the vendor, date, amount and category and adds it to your expense sheet. Small expenses are approved automatically; bigger ones wait for your approval, and approving marks them Approved in the sheet. You get a WhatsApp for every receipt.

BusinessInvoice Reminder Email with an M-Pesa Payment PromptEvery weekday morning it reads who owes you from a Google Sheet, emails each person a friendly reminder, and sends an M-Pesa payment prompt to their phone. Pay, and their row is marked Paid and you get a WhatsApp with the receipt number; ignore it, and you get a WhatsApp telling you who to follow up. No code steps.

BusinessWhatsApp Customer Support AI Team in English and SwahiliA lead AI agent answers your customers on WhatsApp, and hands the hard parts to two specialists: a Billing expert for prices, M-Pesa payments and invoices, and a Swahili writer who words replies naturally when a customer writes in Swahili or Sheng. The lead puts their answers together into one reply. It searches your own documents for facts, never invents prices, and the reply is retried if WhatsApp is busy.

BusinessShopify Instagram Reels of Your Weekly Best-SellerEvery Friday it finds the product that sold the most in your Shopify store this week and turns its real product photo into an 8-second vertical video with music. The video is saved to your Google Drive, AI writes the Instagram Reel and Facebook captions, the posts wait for your one-tap approval, and the video lands on your WhatsApp. Your best-seller, promoted every week while it is hot.