Where do the answers come from?

Your Knowledge Base. Add your price list, payment details and FAQs there.

Does it speak Swahili?

Yes. A Swahili specialist words replies when a customer writes in Swahili or Sheng.

Businessintermediate

WhatsApp customer support from a team of AI agents

Template: WhatsApp Customer Support AI Team in English and Swahili

A lead AI agent answers your customers on WhatsApp and hands the hard parts to two specialists: a Billing expert for prices, M-Pesa payments and invoices, and a Swahili writer who words replies naturally when a customer writes in Swahili or Sheng. It searches your own documents for facts and never invents prices.

7 steps
~15 min setup
basic plan

Free to use. Sign in to add it to your canvas.

WhatsApp Trigger

Message, voice note, tap or call In

Support lead

Leads 2 specialists

GPT-4OWorkflow

Specialists

Billing expert

Specialist · Billing expert

GPT-4O-MINIUser

Swahili writer

Specialist · Swahili writer

GPT-4O-MINIUser

Conversation Reply

Reply via WhatsApp/Telegram

Error Trigger

Runs when this workflow fails

Message, voice note, buttons or AI call

Message → me

⚠️ *Something needs your attenti…

Click a step to see its settings, or drag it to move it

Who it's for

Kenyan businesses that answer customer questions on WhatsApp all day.

How it works

The flow you get, exactly as it lands on your canvas.

WhatsApp TriggerStarts here
Start a workflow when a WhatsApp message, button tap or call comes in
AI Agent
Conversational AI agent with built-in long-term memory across sessions.
AI Agent
Conversational AI agent with built-in long-term memory across sessions.
AI Agent
Conversational AI agent with built-in long-term memory across sessions.
Conversation Reply
Reply via WhatsApp/Telegram
Error TriggerStarts here
Runs when this workflow fails. Wire it to a notification to be told.
WhatsAppWhatsapp
Send messages, voice notes, buttons and media on WhatsApp - or call with an AI voice agent

Before it runs

Connect your WhatsApp Business number in "A customer messages you". Add your price list, payment details and FAQs to your Knowledge Base, so the agents answer from your own facts. Open "Support lead" and put your own business in place of "Amani Fresh Produce" in its instructions. The specialists need no setup - their roles are already written; edit "When should the lead use it?" on each if your business is different. Link your WhatsApp for failure alerts, then turn the workflow on.

Questions

Where do the answers come from?: Your Knowledge Base. Add your price list, payment details and FAQs there.
Does it speak Swahili?: Yes. A Swahili specialist words replies when a customer writes in Swahili or Sheng.
What do I need to connect?: Your WhatsApp Business number.

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