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Connect WooCommerce and WhatsApp

Know what is happening in your WooCommerce store without logging in: a WhatsApp when an order is paid by M-Pesa, an alert for big orders, and a nudge when an order needs follow-up.

Templates that use WooCommerce and WhatsApp

BusinessWooCommerce M-Pesa Store on AutopilotYour whole order process, hands-free. A customer orders on your WooCommerce store and their phone gets an M-Pesa prompt for the exact total. Once they pay, the order is marked paid with the M-Pesa receipt, they get a PDF receipt by SMS, they go into HubSpot with a won deal, and the sale lands in your Airtable sales log. Then every customer gets the right thank-you: big orders get a personal note written by AI and you get a VIP alert, returning customers get a welcome-back SMS with a discount code, and first-timers get you a WhatsApp ping. If they do not pay, they are texted a card payment link and the order is flagged for follow-up. 23 steps, zero manual work.
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BusinessM-Pesa for WooCommerce: STK Push on Every OrderWhen a customer places an unpaid order on your WooCommerce store, their phone gets an M-Pesa payment prompt for the exact total. Pay, and the order moves to Processing with the M-Pesa receipt on it and you get a WhatsApp. Ignore it, and the order gets a note so you know to follow up.
  • +3

What each app can do

WooCommerce

Triggers: Start a workflow when

  • WooCommerce Order Event

    Starts the workflow on a WooCommerce order, customer or product change.

Actions: Do this in a workflow

  • WooCommerce

    Look up and update orders, products, stock and customers in your WooCommerce store.

    • Get order
    • List orders
    • Update order status
    • Add order note
    • Get product
    • List products
    • Update stock
    • Low stock
    • Search customers

WhatsApp

Triggers: Start a workflow when

  • WhatsApp Trigger

    Start a workflow when a WhatsApp message, button tap or call comes in

Actions: Do this in a workflow

  • WhatsApp

    Send messages, voice notes, buttons and media on WhatsApp - or call with an AI voice agent

    • Send text
    • Send template
    • Send media
    • Send voice
    • Send buttons
    • Send list
    • Send cta
    • Send location
    • React
    • Request call permission
    • Place call
    • Download media
    • Recent messages

Questions

Do I need a plugin?
No. It works through your store's REST API keys.
Can customers get WhatsApp updates?
That needs your own WhatsApp Business number (Enterprise). The templates text customers by SMS.
Which events can start it?
WooCommerce orders, customers and product changes.

Connect WooCommerce and WhatsApp today

Start free with 3 workflows. No card needed. Install a template or build your own on the canvas.